Resident FAQ

We are a professional, knowledgeable, and courteous property management company. We work very hard to provide the highest quality resident services you'll ever experience. 

• We use professional vendors (painters, handymen, plumbers, carpet cleaners, etc) to ensure that your unit is in good condition. We inspect the work performed to ensure that everything is ready before you move in.
• We are available 24 hours a day to handle emergency maintenance repairs.
• We provide detailed Move-in and Move-out Inventory forms for proper documentation of the condition of your rental.
• All deposits that are retained by us are kept in a FDIC insured bank.
• When you sign your lease, you have a meeting with your property manager to go over all parts of the lease to help ensure that everyone is aware of their responsibilities under the lease.
• All our property managers are licensed real estate professionals according to state requirements.
• Online payment and workorder submission.

Here is an important distinction between Ashford Management Services and many of its competitors.  Ashford does not charge ANY ancillary fees to the tenant. You pay an application fee to apply and that’s it.  Many of our competitors have chosen to insert administrative and other costs/fees into the lease requiring you to pay over and above the rental rate and basic sales tax.  Ashford does not engage in these gauging tactics.

Check out our qualifying criteria to get an idea if you qualify, then complete our online application form on our Availability page. We'll process it and let you know the results. 

Please don't apply without speaking to a property managment specialist first.  Application fees are non-refundable. 

Yes, for most of our properties you will sign a 12 month lease that covers our responsibilities to each other throughout our tenancy. We will go over each part of the lease to ensure you understand it. After your application is accepted, your deposit is received, and your lease is signed, we'll hand you the keys to your home! Please note we require all tenants to carry renters insurance for the term of thier occupancy. 

To make your rental payment you can go to our Online Portal page to sign into your portal and pay rent. Follow the instructions provided to you in your new tenant packet.

Some owners do provide landscaping services, but the majority of rentals do require the tenant to maintain the landscaping to be weed free and grass mowed. Typically tall trees and sprinkler systems are maintained by the owner with the exception of sprinkler heads, which are usually the responsibility of the tenant.

There are some properties, usually condos or townhomes where certain utilities may be included. Usually the listing will specify this. The majority of rentals, especially single family homes, require the tenant to put the electric, gas (if applicable), and water/sewer/trash in the tenant's name by the day you take possession of the property. You may need to provide a copy of your lease and/or a deposit to the utility companies to establish service. We have included a link to many of the utility companies for your convenience.

Make sure to visit our Application Criteria first, and then visit our Availability Page to see view online application.

Visit the Online Portal page, click "Get Started", and then follow the instructions provided to you.

View our helpful Tenant Tips document here.