Redfin Blog - Featuring Commentary by Ashford Mgmt Services

Although formal recommendations from the Arizona Department of Real Estate (ADRE) regarding landlords and tenants have not been released, Ashford Management is implementing some common-sense precautions. Our revised policies will continue until either, recommendations from ADRE are distributed or, the CDC indicates extreme measures are no longer necessary. 1. Occupied properties will not be shown. 2. Interior inspections are halted. 3. Service requests for minor, cosmetic, and non-essential items are deferred. 4. Tenants that are showing symptoms are asked to please refrain from engaging with emergency service request vendors. 5. Tenants are encouraged to use our secure FREE online rental payment services through their portal and discouraged from visiting the rental office. While landlords can't control what happens in a tenant's personal unit, they can take a proactive role by providing information. Education is the best defense against the virus, which is why we plan to help our tenants understand best practices- like good hygiene. Our approach will be informative and on-going. CDC recommendations will be posted on the web page. Tenants have also been provided resource links to help with childcare and assistance if work is furloughed. We are monitoring public health recommendations from leading health organizations as well as State and Federal assistance programs that will help Arizona tenants and will provide updates and resource links as appropriate. In general, a tenant isn't required to inform the landlord or mgmt company of a sickness. Due to the unprecedented nature of this issue, we have made an inquiry to get clarification. Until a clear protocol is determined by the appropriate authorities and to reduce liability regarding medical disclosure and HIPPA, Ashford's policy is: If we are informed that a tenant has tested positive, we will note the file. Our owners will not be contacted. We are proud to take these proactive measures to protect our tenants and owners. Ashford works with the highest industry standards in mind, every day.